Using the application for the first time

1. The mobile application / An operational tool

Thanks to the mobile application, operators can carry out their work on the move and send back information directly from the field, using pre-defined interactive forms.

Download the mobile application IOS , Android , Microsoft

2.  Connect to the mobile application

Once the application has been installed on their phone or tablet, operators can connect to it by entering the login and password previously sent to them by their administrator.

3.  Home page

Once logged into the application, operators have a direct 360° view of their activity.

From the home page, they can :

• Access a map view and a list of upcoming operations,
• View the list of jobs in progress,
• Access a dashboard that gives them visibility of their completed and ongoing operations.

4.  Start a job

With Ermeo, operators can start their work in different ways to meet the needs and constraints of your procedures.

1. From the reception desk, if the operation is scheduled.
2. From the ‘Resources’ tab, by selecting the resource on which the intervention is to be carried out if the procedure is associated with view 360.
3. From the ‘Documents’ tab, by selecting the procedure and then the resource on which it is to be performed.

5.  Pause a job

6.  Key information about a job

7.  Data that the application may collect

8.  Finish

To finalise a job, simply click on ‘Finish job’.

In this way, all the data written down will be transcribed into a report and entered into the database so that nothing is lost.

9.  Carrying out work offline

Operators may need to carry out interventions in locations where there is no internet connection or network (basements, tunnels…). Off-line mode is therefore important. The operator will be able to carry out his intervention despite the fact that he has no network on his phone.

10. Mobile application glossary

10.1. The documents

From the mobile application, operators can access two types of document:

• Forms, which are the digitised format of your paper service forms. They enable operators to collect data, raise alerts and view previously entered data.
• PDFs are informative documents. Operators can access PDFs before or during their work.

10.2. Resources

A resource is an asset on which maintenance and operation work will be carried out. From the application, I can access the 360 view of a resource in order to access :

• Planned work on the asset
• Associated documents/procedures
• Information collected
• Work in progress on the resource
• Completed tasks.

10.3. Interventions

Operators are guided through their operations. They fill in interactive forms, which evolve according to their answers. Interventions become relevant and the operational process is improved.

A report is generated automatically at the end of each intervention. Operators no longer waste time on time-consuming, repetitive tasks.

11. Profile settings

In the ‘Other’ section of the application, you can access your profile.

11.1. Language and unit of measurement

For the language, you can choose between French and English.

For the units of measurement, you will see in the forms, you can choose between Kilometres and Miles.

As soon as you change the language or the unit of measurement, this choice will be saved in your profile.

11.2. Automatic scrolling

Automatic scrolling is a way of eliminating clicks within your forms.

Each time you complete a task, Ermeo will take you directly to the next task.

Automatic scrolling is automatically activated when you create your profile. You can deselect automatic scrolling when an operator fills in a form.